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Health insurance

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1. Our health cover
2. Switch to us
3. Cover details
4. Existing customers
5. How to claim

What is health insurance?

It’s a type of cover that pays your private healthcare costs if you need treatment for an acute condition.

Whether it’s overnight care, outpatient treatment, diagnostic tests, scans or aftercare, you get the specialist private treatment you need, in comfortable surroundings, when you need it.

Our cancer pledge

Extensive cover and support at every stage of cancer treatment

Expert Select

With this option, we’ll use our know-how to guide you to the best hospital and specialist for you

Wellbeing services

Supporting you towards a fitter, happier and healthier lifestyle

How does health insurance work?

You choose the healthcare benefits you need and pay a premium. Then, if you get a short-term illness or injury, and are referred by your GP, we’ll help you choose from a wide range of high-quality private facilities and hospitals.

If you make a claim, we’ll make sure It’s quick and hassle-free, so you can focus on getting better.

Also, some of the terms we use in health insurance can sound like another language, so we’ve put together a glossary.

Do you need health insurance?

Even if you have access to free NHS care, health insurance can help you feel more in control of when, how and where you’re treated. That’s faster access to the diagnosis, treatment and aftercare you need, and the comfort of an en-suite room. Think of it as the care you need, without the wait ¹.

Can you add your children and partner?

Yes. Add two or more children aged 19 or under to your policy, and you’ll only pay for the eldest, until they turn 20. You’ll also pay less if  you add your partner to your policy than if you both take out individual policies.

How we deal with pre-existing medical conditions

Learn more and watch our video

Already have health insurance?

Leaving an Aviva health insurance scheme?

Continuing your cover with us is easy ².

Just call us on:
0808 239 3043

Monday to Friday, 9am to 6pm

Moving to us from another insurer

To talk about switching, call us on:

0808 239 2384

Monday to Friday, 9am to 6pm

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. Our opening hours may be different depending on which team you need to speak to.

Choosing where you’re treated

Expert Select

With Expert Select, you don’t have to decide which hospital list is right for you when you take out your policy.

When you make a claim, our knowledgeable team, backed by clinical expertise, will offer you a choice of around four or five quality-assured medical facilities, including leading hospitals, that suit your needs best.

Here’s more about Expert Select (PDF 1.02 MB)

Hospital Options

With this option, you choose a hospital list when you take out your policy. Then, when you make a claim, you choose a specific hospital or medical facility from that list.

Here’s more about our Hospital Options (PDF 505 KB)

You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network

What does our health insurance cover?

Our policy offers wide-ranging cover against illness, cancer, accidents and curable diseases.

You’re covered for

• Acute conditions
  Our health insurance covers treatment for short-term illnesses or injuries that respond quickly to treatment
• Access to 100s of hospitals
  Whether you choose Expert Select or a hospital list, you’ll have access to a wide range of private UK hospitals and facilities. These include BMI, Nuffield, Spire and NHS private units
  Expert Select (PDF 1.02 MB)
  Hospital Options (PDF 505 KB)
• Cancer care cover
  Cover for cancer diagnosis, treatment and aftercare as standard – read more about our cancer pledge
• Hospital charges and specialist fees
  Comprehensive cover, including diagnostic tests like X-rays and scans, specialist treatment and aftercare
• Outpatient consultations and treatment
  Comprehensive outpatient cover, including diagnostic tests, consultations with specialists and specialist treatment – including radiotherapy and chemotherapy

What you’re not covered for

• Chronic conditions
  We don’t cover incurable long-term illnesses such as diabetes, arthritis, epilepsy and asthma –please note that cancer care is covered as standard
• Pre-existing conditions
  If we look at your full medical history when you apply (full medical underwriting), we’ll usually exclude any conditions you had previously. If we don’t look at your full medical history when you apply (moratorium underwriting), when you make a claim, we’ll ask about any pre-existing conditions you had in the five years before you took out the policy. These conditions won’t be covered unless you’ve been free from medication, treatment, diagnostic tests or advice for them for two continuous years after taking out this policy.
• Pregnancy and childbirth
  We don’t cover treatment for pregnancy and childbirth but we do cover related conditions that can also be experienced outside of pregnancy and childbirth, and the specific complications listed in the terms and conditions. ³

The language of Health insurance can be confusing, so here’s a simple guide to some of the key terms.

Your total wellbeing

The tools you need to make positive changes. Here’s how our wellbeing services can be there for you.

MyHealthCounts

An online health and wellbeing tool that helps you find out how healthy you are. It could also help save you money when it’s time to renew your policy

Aviva Digital GP

An app that gives you access around the clock to five GP video consultations per member, per policy year, and repeat NHS prescriptions – at no extra cost ‡

Get Active

We’ll help you get fit and stay healthy with savings on gym services, discounted lifestyle products and offers at over 3,000 nationwide health and fitness clubs ‡ You could even try our BMI calculator if you think it’d help you.

24-hour helpline

If you’re stressed and want to talk to someone, our experienced counsellors are available 24 hours a day, seven days a week (for members aged 16 or over)

Mental health support

If you’re struggling with stress, anxiety or poor mental health, it can be difficult to get back on track. We can help by providing easy access to information and articles, on a range of topics ‡

Cancer Care with Get Active

You can benefit from savings on products and services that can help make a small difference if you or someone close to you is living with cancer. The service provides you with discounted products and services that can help with the daily living adjustments a cancer diagnosis and treatment can bring, as well as offers on services and experiences that may enhance quality time spent with family and close friends ‡

‡ These services are non-contractual and can be changed or withdrawn at any time.

Aviva Digital GP is powered by Square Health. It’s available if you’re a resident of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man, at home or abroad. Terms and conditions and the privacy policy can be viewed in the Aviva Digital GP app before you sign up, and mobile data charges may apply.

How much does health insurance cost?

It depends on things like your age and where you live and, if you’re switching to us, your claims history.

But you can control the features you have and don’t have, which can increase or decrease your premiums.

Enhance your cover

Add these options to your basic cover, if they’re important to you:

• Dental and optical cover: for routine dental treatment and optical expenses
• Mental health treatment:to add day patient and inpatient care to your core outpatient cover for acute psychiatric conditions
• Extended hospital list:increase the number of hospitals you can use, mostly in the Greater London area. This is instead of Expert Select, our core route to treatment or the standard Key hospital list
• Other treatment and therapies: such as a physiotherapist, osteopath, chiropractor or acupuncturist referral if you have a sports injury or whiplash after an accident
• No claim discount protection: a small sum to help keep future premiums down

Explore health options

Reduce your cover

Choose from these options to make your premiums more affordable:

• Use the NHS for some services:you’ll still be covered for private inpatient and day patient care if NHS treatment isn’t available within six weeks
• Policy excess:pay towards the cost of a claim – choose from £100, £200, £500, £1,000, £3,000 or £5,000 – no more than once per person, per policy year
• Reduced hospital lists:you can choose the Signature hospital list, which includes hospitals in Scotland and Northern Ireland only, or the Trust hospital list of NHS Trust and Partnership private hospital units, if you live within the catchment area
• Reduced outpatient cover:you can choose to reduce your outpatient cover to a limit of £0, £500 or £1,000. These reduced limits don’t apply to cancer treatment

Types of health insurance

We offer two types of health insurance – full, private health insurance cover and diagnostics only cover. Both can help avoid NHS wait times, however because our diagnostics cover doesn’t pay for any treatment, it’s cheaper than traditional private health insurance.

This table shows the main differences between these two types of cover: